Terms of Service

1. Acceptance of Terms

By accessing or using the RentAxis platform ("Service"), you agree to comply with and be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service. These Terms apply to all users, including property managers, tenants, vendors, and visitors.

2. Description of Service

RentAxis is a property management platform that provides tools for managing rental properties, including but not limited to:

• Property and unit management
• Lease tracking and administration
• Rent collection and payment processing
• Maintenance request management
• Financial reporting and accounting
• Public property listing and marketing
• Tenant and vendor communication

3. User Accounts

To access certain features, you must create an account. You agree to:

• Provide accurate and complete information during registration
• Maintain the confidentiality of your login credentials
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities that occur under your account

We reserve the right to suspend or terminate accounts that violate these Terms or that have been inactive for an extended period.

4. Payment Terms

Certain features of the Service may require payment. By using paid features, you agree to:

• Pay all applicable fees as described at the time of purchase
• Provide valid and current payment information
• Authorize us to charge your payment method for recurring fees, if applicable

Rent payments processed through the platform are subject to the terms agreed upon between landlords and tenants. RentAxis facilitates these transactions but is not a party to lease agreements.

5. Property Listings

Property managers are responsible for the accuracy of listing information, including descriptions, photos, pricing, and availability. RentAxis does not guarantee the accuracy of listings and is not responsible for any discrepancies between listings and actual property conditions. All listings must comply with applicable fair housing laws and regulations.

6. Tenant Responsibilities

Tenants using the platform agree to:

• Use the platform in accordance with their lease agreement
• Submit maintenance requests accurately and in good faith
• Make timely rent payments through the platform when required
• Communicate respectfully with property managers and service providers

7. Prohibited Activities

You agree not to:

• Use the Service for any unlawful purpose
• Post false, misleading, or fraudulent information
• Attempt to gain unauthorized access to any part of the Service
• Interfere with or disrupt the Service or its infrastructure
• Harvest or collect user data without consent
• Use the Service to discriminate against any protected class
• Reverse engineer, decompile, or disassemble any part of the Service

8. Intellectual Property

All content, features, and functionality of the Service, including but not limited to text, graphics, logos, and software, are the property of RentAxis and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

9. Termination

We may terminate or suspend your access to the Service at any time, with or without cause, with or without notice. Upon termination, your right to use the Service will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

10. Disclaimer of Warranties

The Service is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not warrant that the Service will be uninterrupted, error-free, or secure. We do not endorse or guarantee the quality, safety, or legality of any properties listed on the platform.

11. Limitation of Liability

To the maximum extent permitted by law, RentAxis shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability for any claim arising from these Terms shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which RentAxis operates, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the courts located within that jurisdiction.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes by posting a notice on the Service or by sending an email. Your continued use of the Service after changes are posted constitutes your acceptance of the revised Terms.

14. Contact Us

If you have any questions about these Terms, please contact us at rentals@rentaxis.com or visit our Contact page.