Privacy Policy

1. Introduction

RentAxis ("we," "our," or "us") is committed to protecting the privacy of our users. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our property management platform ("Service"). Please read this policy carefully. By using the Service, you consent to the practices described herein.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Name, email address, phone number, and mailing address
• Account credentials (username and password)
• Payment information (processed securely through third-party providers)
• Identification documents for tenant screening (when applicable)
• Lease and rental history

Property Information

• Property addresses and descriptions
• Unit details and amenities
• Photos and media uploaded to listings
• Maintenance records and requests

Automatically Collected Information

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on the Service
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Facilitate communication between property managers, tenants, and vendors
• Send administrative notifications, such as maintenance updates and payment reminders
• Respond to inquiries and provide customer support
• Generate financial reports and analytics for property managers
• Comply with legal obligations and enforce our Terms of Service
• Detect, prevent, and address technical issues or fraudulent activity

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With property managers and tenants: To facilitate property management operations, communication, and lease administration
• With service providers: Third-party companies that help us operate the Service (e.g., payment processors, email providers, cloud hosting)
• For legal compliance: When required by law, subpoena, or other legal process, or to protect our rights and safety
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of sensitive data, secure server infrastructure, regular security assessments, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal and contractual obligations
• Data portability: Request your data in a portable format
• Opt-out: Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us at rentals@rentaxis.com.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Service. These may include:

• Essential cookies: Required for the Service to function properly (e.g., session management, authentication)
• Analytics cookies: Help us understand how users interact with the Service to improve functionality
• Preference cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of the Service.

8. Third-Party Services

Our Service may integrate with or contain links to third-party services, such as payment processors (e.g., Stripe), banking integrations, and mapping services. These third parties have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

9. Data Retention

We retain your personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Financial records may be retained for longer periods as required by applicable accounting and tax regulations. When data is no longer needed, we will securely delete or anonymize it.

10. Children's Privacy

The Service is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting a notice on the Service or by sending you an email. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at rentals@rentaxis.com or visit our Contact page.